Cell Phone Unlock

Find the answers to your questions here!

Please read our through our frequently asked questions as they should answer most questions you have. Then, if you still have questions, please contact us!

Click here for General FAQ.
Click here for Unlocking FAQ.

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General FAQ (click here to return to top of page)

1. How do I pay for the services I need?
2. What forms of payment do you accept?
3. How do I pay online for multiple services on the same phone?
4. Do you offer a discount on multiple services? 
5. What is your business philosophy?
6. How do I find out the make and model of my phone?


1. How do I pay for the services I need?  Browse our website and add the service(s) you need to your shopping cart.  When you are finished, click on the “View Cart” tab above to check out via Paypal (you do not need a Paypal account to checkout via paypal; you can also use a valid credit card).

2. What forms of payment do you accept?  We accept payments via Paypal.  You will need either a Paypal account or a credit card to pay this way.

3. How do I pay online for multiple unlocks?  Add the services you need to the shopping cart one by one.  When you are finished, click on the “View Cart” tab and check out via Paypal.

4. Do you offer a discount on multiple services?  Yes, we offer a discount on three or more services ordered together, for the same phone or for different phones.  Please contact us with the details of the services you require and we will send you back a discounted quote.  Then use the “Other Payments” button on our “View Cart” page to pay via Paypal.

5. What is your business philosophy?  We understand that cell phones are an expensive yet necessary tool in our daily lives.  That is why we offer unlocking services—so that you can continue using your current phone when you move or switch providers, rather than having to invest in a brand new phone. This is very useful when you need to travel.  We hope you will try our fast and reliable services that we strive to keep economical and kind to your pocket as well!

6 How do I find out the make and model of my phone?  Remove the battery from your phone and look for the model number written inside the phone.  The “make” is the manufacturer, such as Sony Ericsson or Blackberry.  The model is a number or letter/number combination, such as w580i or 8100.  For example, to let us know the make and model in these examples, you would write “Sony Ericsson w580i” or “Blackberry 8100.”

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Unlocking FAQ (click here to return to top of page)

1. What is unlocking?
2. Which cell phones do you unlock?
3. Which cell phones do you NOT unlock?
4. How can I check if I have a GSM cell phone?
5. How can I check if my cell phone is unlocked?
6. Does an unlocked cell phone work with all GSM providers?
7. What countries will my unlocked GSM cell phone work in?
8. Once unlocked, will my cell phone still work with my current wireless provider?
9. How does remote unlocking work?
10. What if you can’t find the unlocking code for my cell phone?
11. What if the unlock code for my cell phone doesn’t work?
12. How long will it take to unlock my phone remotely?
13. What features on my cell phone can be unlocked?
14. What guarantee do you offer on unlocking?

1. What is unlocking?  GSM wireless providers lock their cell phones to ensure that they will only work with their network. Unlocking allows you to use your current GSM mobile phone with other GSM service providers (your phone will no longer be “locked” to one network). This means that you will be able to use your cell phone with another wireless provider, including prepaid and overseas, by simply inserting a new active SIM card inside it!  (Please also read Question 5 if you plan to travel with your cell phone.)

2. Which cell phones do you unlock?  We unlock GSM cell phones, which are phones that use SIM-card technology.  Providers that use GSM technology in North America include AT&T Cingular, T-mobile, Fido and Rogers.

3. Which cell phones do you NOT unlock?  We do not unlock CDMA mobile phones, such as those used by Verizon, Sprint, Nextel or Telus.  They are not compatible with GSM technology.  We also do not unlock Asian GSM phones, such as iClones or Softbank phones.  We do not unlock iPhones.

4. How can I check if I have a GSM cell phone? A GSM phone has a slot for a removable SIM card.  Remove the battery cover and take out the battery.  Look for a SIM cardholder or slot.  You can also check with the current provider of your phone as to whether they use GSM technology (GSM providers in North America include T-Mobile, Cingular, AT&T, Rogers and Fido).

5. How can I check if my cell phone is unlocked?  Insert an active SIM card from a different wireless provider than the one you usually use with your phone.  If you can make and receive calls with this new SIM card, then your phone is already unlocked!  But if your cell phone gives you an error message or doesn’t work with the new SIM, then your cell phone needs unlocking.  If you believe your cell phone is unlocked but still isn't working with your new SIM card, you may want to double check the frequencies that your phone uses (see next question).

6. Does an unlocked cell phone work with all GSM providers?  This depends on the frequency bands supported by the cell phone. GSM wireless service is offered on different frequencies around the world (850, 900, 1800, 1900 MHz). A quad-band phone will work anywhere that GSM service is provided (over 200 countries), a tri-band phone will work in a lot of countries and dual-band phones will work in a more limited number of countries.  If you plan on traveling, you can do a Google search for the frequencies used by your phone and those used in the country you plan on visiting to see if they are compatible.

7. What countries will my unlocked GSM cell phone work in?  See above question.

8. Once unlocked, will my cell phone still work with my current wireless provider?  Yes, of course!  Just leave the same SIM card in your phone and you won’t notice any difference.

9. How does remote unlocking work?  GSM phones can be unlocked by typing in a code that is uniquely based on their IMEI number and original wireless provider.  You will need to send us, either attached to your payment or in a separate email, three things: 1) the exact make and model of your mobile phone (look under the battery inside the phone for this), 2) the wireless provider that the cell phone is currently locked to (not the one you intend to use later), and 3) the exact IMEI number of your cell phone (you can find this underneath the battery as well, but it is better to get this by typing *#06# into your cell phone).  With this information, we will search for your mobile phone’s unique unlock code.  Once we have found it, we will send it to you by email, along with complete instructions on how to enter it into your phone to permanently unlock it.

10. What if you can’t find the unlocking code for my cell phone?  In the rare case that we cannot find the unique unlock code for your mobile phone, you will have two options.  You can either request to be refunded in full at that time, or we can request your unlock code through another provider (usually with an additional charge).  We always refund in full if we cannot find the unlock code for your phone.

11. What if the unlock code for my cell phone doesn’t work?  An unlock code is unique to your cell phone’s IMEI number and original wireless provider, so it will work and unlock your phone once entered.  The only exception to this is if you or someone else has previously attempted to unlock the phone using the wrong code repeatedly.  If you suspect this is the case, please contact us first before requesting our remote unlocking service as your cell phone may need flashing (software repair) first.  We cannot refund a remote unlock service once your mobile phone’s unique unlock code has been found.

12. How long will it take to unlock my phone remotely?   Most remote unlocks take 1-3 business days.  A few unlocks take 1-3 weeks (for example, Blackberry Bold or Sidekick).  Please check under the manufacturer tabs at the left of this screen to find the estimated time it will take to unlock your make and model of cell phone. 

13. What features on my cell phone will be unlocked?  Sending and receiving calls and text messaging. 

14. What guarantee do you offer on unlocking?  We guarantee that we will find the unique code to unlock your phone or refund your money back 100%.  Please note that we cannot process refunds once an unlock code has been generated.  For more information, please see Question 6 for frequency requirements and Question 11 for flashing requirements.

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